贝尚湾业主意见征询表
尊敬的业主先生 / 女士:
您好!
我们正在进行一次关于客户意见的调查。您的反馈对我们非常重要,我们将按照您的反馈进行改进,让您在贝尚湾生活的更满意。
您的回答没有对错之分。您的回答是匿名的,所有信息将完全保密,仅用于本次研究,敬请放心。十分感谢您的协助与支持!
贝尚湾物业管理处满意度专题小组
2012 年 7 月
满意 Excellent | 比较满意 Good | 一般 Ordinary | 较不满意 Unsatisfied | 不满意 Poor | 不了解 N/A | |
管理中心工作时间的安排 Management working schedule | ||||||
工作人员的服务态度 Staff attitude | ||||||
工作人员的工作效率 Staff work efficient | ||||||
工作人员的行为规范(着装整洁/挂牌上岗/举止得体) Presentation of customer service | ||||||
您对服务接待的总体评价 General Evaluation to the customer service |
满意 Excellent | 比较满意 Good | 一般 Ordinary | 较不满意 Unsatisfied | 不满意 Poor | 不了解 N/A | |
外墙玻璃清洗 Out-glass cleaning | ||||||
垃圾废物及时清除 The efficient of the garbage cleaning | ||||||
绿化养护 Garden maintenance | ||||||
景观维护 Landscape maintenance | ||||||
电梯间舒适感 Comfortable feeling of the lift | ||||||
电梯轿箱内保洁 Cleaning of the Interior Lift | ||||||
公共区域清洁卫生 Public Cleaning | ||||||
您对保洁绿化服务的总体评价 General Evaluation to the cleaning |
满意 Excellent | 比较满意 Good | 一般 Ordinary | 较不满意 Unsatisfied | 不满意 Poor | 不了解 N/A | |
对外来人员的管理 Management of outsider | ||||||
现场施工人员的管理 Management of the on-site worker | ||||||
施工材料/装修垃圾堆放管理 Management of construction refuse | ||||||
大堂管理服务 Security in the each Lobby | ||||||
汽车停放管理 Parking management | ||||||
自行车/助动车/摩托车的停放管理 Bicycle/Auto motor/Motorcycle Parking | ||||||
消防保安设施的完好状况(消防栓/灭火器/可视对讲等) Condition of the fire prevention system, gushing hydrant, fire extinguisher and Intercom etc. | ||||||
保安人员的岗位规范(仪表仪容/举止文明/服务态度) Presentation of the security (Appearance, behavior and attitude of the service) | ||||||
您对保安工作的总体评价 General Evaluation to Security |
满意 Excellent | 比较满意 Good | 一般 Ordinary | 较不满意 Unsatisfied | 不满意 Poor | 不了解 N/A | |
大楼内的供水情况 Water supply | ||||||
电梯无故障运行状况 Lift operation | ||||||
大堂空调的舒适感 Comfortable feeling of A/C in Lobby | ||||||
楼宇照明状况 Lighting operation in the compound | ||||||
公共区域标识 Signal in Public Area | ||||||
设备运行及维修的总体评价 General Evaluation to operation & maintenance facilities |
满意 Excellent | 比较满意 Good | 一般 Ordinary | 较不满意 Unsatisfied | 不满意 Poor | 不了解 N/A | |
精装修房设备/设施质量 Facilities of the decorated Apartment/Qualities of facilities | ||||||
报修服务反馈(现场查看/确认)及时性 Efficient of the feedback (on-site inspection/confirmation) | ||||||
管理中心客服/维修人员的岗位规范(约时不误/工完料清/服务态度) Presentation of the customer service and engineer (arrive on time, clean up the mass and service attitude) | ||||||
保维项目维修质量 Maintenace level of the assigned vender | ||||||
保修维护单位人员的岗位规范(约时不误/工完料清/服务态度) Presentation of assigned staffs (arrive on time, clean up the mass and service attitude) | ||||||
保修信息沟通的及时性/有效性 Efficient of the feedback | ||||||
维保服务总体评价 General Evaluation to the assigned vender |
满意 Excellent | 比较满意 Good | 一般 Ordinary | 较不满意 Unsatisfied | 不满意 Poor | 不了解 N/A | |
管理中心服务意识 Common sense of the Management Office | ||||||
管理中心遵章办事 Obey the regulation | ||||||
管理中心制止违章违规行为 Forbid the behavior | ||||||
管理中心对投诉的处理 Dealing with the Complaint | ||||||
管理中心提供的延伸服务(商务中心/特约服务等) Extended service offered by Management office (Business centre/Exclusive Service) | ||||||
您对管理中心的整体评价 General Evaluation to Management Office | ||||||
近期管理中心整体工作改进评价 Improvement of the Management |